Frequently Asked Questions
Everything you need to know about shopping at Indo Appliances.
What is the standard delivery timeframe for large appliances?
Most large appliances are delivered within 5-7 business days. We offer scheduled delivery slots and professional installation services for major units like refrigerators and washing machines.
Do your products come with a manufacturer warranty?
Yes, all products sold on Indo Appliances come with a standard manufacturer warranty. The duration varies by brand and product category, typically ranging from 1 to 10 years.
What is your return policy for defective items?
If your appliance arrives damaged or is defective, please contact us within 48 hours of delivery. We will arrange a free replacement or a full refund after a technician's inspection.
Do you offer No-Cost EMI payment options?
We provide flexible payment solutions including No-Cost EMI on major credit cards and select debit cards for orders above a specific value to make your home upgrades more affordable.
Can I track my order status in real-time?
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also monitor your order progress directly through the 'My Orders' section on our website.
Do you provide old appliance exchange programs?
Yes, we offer an exchange program where you can trade in your old, working or non-working appliances for an instant discount on your new purchase.